1. Information We Collect
Personal Information: Name, email, company, job title, billing information, account details, and communication records.
Technical Data: IP address, device info, logs, signal data, and performance metrics.
2. How We Use Your Information
We use your data to provide our services, process payments, improve our platform, conduct analytics, comply with laws, and prevent fraud.
3. Legal Basis for Processing (GDPR)
We process your data based on: contract performance, legitimate business interests, your consent, and legal obligations.
4. Data Sharing
We share data with trusted service providers, payment processors, and analytics services. We may disclose information if required by law or in business transfers.
5. Data Security
We implement encryption, access controls, regular security audits, and staff training to protect your data.
6. Data Retention
We retain account data for the duration of your subscription plus 3 years for legal compliance. Signal data is retained for 12 months unless required longer.
7. Your Rights (GDPR)
You have the right to access, rectify, erase, restrict, port, and object to processing of your data. To exercise these rights, contact privacy@stellar-systems.eu. We respond within 30 days.
8. International Data Transfers
As an EU-based company, we process data within the EEA. For international transfers, we use Standard Contractual Clauses and other appropriate safeguards.
9. Cookies and Tracking
We use cookies to remember preferences, analyze usage, provide personalized content, and ensure security. You can control settings through your browser.
10. Contact
If you have questions about this Privacy Policy, contact:
- Privacy Email
- privacy@stellar-systems.eu
- Data Protection Officer
- dpo@stellar-systems.eu
Stellar SAS – EU-based mission control platform provider. Compliance with GDPR, NIS2, and EASA requirements.